imgi 182 leonardo 1189325 szdbr 32848653 o 590394

LAST UPDATED 05/12/2025

Holiday Inn Barnsley (“the Hotel”, “we”, “our”, “us”) is operated under the Holiday Inn® brand, part of the InterContinental Hotels Group (“IHG”).
We respect your privacy and are committed to protecting your personal data. This notice explains how we collect, use, store, and protect your information when you interact with our hotel, website, or services.

This notice should be read together with the IHG Global Privacy Statement, which explains how IHG processes guest data across all IHG-branded hotels.
IHG Privacy Statement: https://www.ihg.com/content/gb/en/customer-care/privacy_statement

  1. Who We Are

Holiday Inn Barnsley
Barnsley Road, Dodworth, Barnsley, S75 3JT
Telephone: 01226 299571
Email: enquiries@hibarnsley.com

The hotel is operated by an independently owned company under licence from IHG.
For data protection purposes:

  • IHG® acts as a data controller for reservations made through IHG systems or apps.
  • Holiday Inn Barnsley acts as a data controller for hotel-level processing (events, weddings, enquiries, marketing subscriptions, CCTV, in-person check-ins, etc.).
  1. Personal Data We Collect

We may collect the following categories of data:

  1. Information you provide directly
  • Name, contact details, address
  • Payment information (processed securely via PCI-compliant providers)
  • Booking or event details
  • Wedding/conference enquiry information
  • Dietary preferences (if provided)
  • Marketing preferences
  • Feedback or survey responses
  1. Information collected automatically
  • IP addresses, device information, browsing behaviour
  • Cookies and analytics (see Cookie section below)
  1. Information collected during your stay
  • Check-in data
  • Vehicle registration (if using our car park)
  • CCTV images for safety and security
  1. How We Use Your Information

We use your data for the following purposes:

  • To manage and confirm room bookings, event enquiries, and restaurant reservations
  • To provide personalised service during your stay
  • To respond to your enquiries or requests
  • To administer weddings, meetings, and event contracts
  • To process payments securely
  • For safety, crime prevention, and security (including CCTV)
  • To improve our services, website, and customer experience
  • To send you marketing communications (only with consent or if you are a past customer, as allowed under PECR)
  1. Legal Bases for Processing (UK GDPR)

We process your data based on:

  • Contract – when handling bookings, payments, or event administration
  • Legitimate interests – hotel operations, service improvement, CCTV security
  • Legal obligation – accounting, tax, safety compliance
  • Consent – marketing emails, optional preferences

You may withdraw consent at any time.

  1. Sharing Your Data

We may share your information with:

  • IHG (for booking, loyalty programme, and guest services)
  • Payment processors (PCI compliant)
  • Approved third-party vendors supporting hotel operations (IT, marketing software, reservation systems)
  • Event suppliers but only with your explicit approval (e.g., wedding vendors)
  • Law enforcement if required by law
  • Cloud service providers for secure data storage

We never sell your personal data.

  1. International Transfers

IHG systems may transfer data outside the UK to countries with differing data protection laws.
Where this occurs, IHG ensures appropriate safeguards are in place (standard contractual clauses etc.).
For hotel-level systems, we avoid international transfers unless essential and legally compliant.

  1. Data Retention

We retain your data only as long as needed:

  • Booking records: up to 7 years (legal/accounting purposes)
  • Event/wedding enquiries: up to 24 months
  • Marketing data: until consent is withdrawn
  • CCTV footage: usually 30 days unless required for investigation
  1. Your Rights (UK GDPR)

You have the right to:

  • Access your data
  • Rectify inaccurate information
  • Request deletion (in certain circumstances)
  • Restrict processing
  • Object to processing based on legitimate interest
  • Withdraw marketing consent
  • Request data portability

To exercise any rights, email: enquiries@hibarnsley.com

  1. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve browsing performance
  • Understand visitor behaviour
  • Support security features
  • Enable third-party services (e.g., HubSpot, Google Analytics)

You can manage or disable cookies through your browser settings.
More details are available in our Cookie Policy (add link if separate).

  1. Security

We implement technical and organisational measures to protect your data, including:

  • Encrypted data transmission
  • Strict access controls
  • Secure servers
  • Staff confidentiality training
  • PCI-compliant payment systems